All items are shipped within 24-48 hours of your sale except on Weekends and Holidays.
Shipping costs are adjusted by weight. If possible, we are happy to combine shipments. Please wait for a combined invoice.
We usually ship with DHL from GERMANY.
Delivery usually takes between 10-25 business days (mostly faster).
To our US Customer: Because of strict controls of Homeland Security the delivery time currently can take a little bit more time.
Please, have some patience.
We try to give you the best price possible for shipping. If it fits, we
send out all items in an envelope. If you care on the original box of the item, please inform us, so that we can give you an adjusted price for shipping a parcel.
If a package is returned due to a wrong address provided by the buyer we do not refund shipping costs. If the buyer wants us to ship the order again, we will charge for shipping a second time.
Returned orders are subject to a 25% restocking fee.
If a package is returned due you didn't pick it up at your local post office, we will charge for shipping it out a second time. We DO NOT REFUND money in this case.
US-shipments can be tracked via USPS Website by entering the Registration number a couple days, after your shipment was dispatched.
If your item arrives damaged, please DO NOT THROW IT AWAY.
We do NOT refund money for uninspected items.
Based on high temperatures, meltable products (in particular chocolate) might become damaged during the time of transport. A purchase of chocolate products during the summer months is NOT RECOMMENDED. Doing so, is on your own risk. We DO NOT take ofer warranty / guarantee for such damages.